Reference

Terms That Cover Your Account on 1111 b

These terms set out what you agree to when you open and use an account on 1111 b. Access and eligibility depend on your local law and the regions where our service is available — read through before you start.

Account eligibilitybKash, Nagad, Rocket wallet useJurisdiction-dependent accessFair use policy
1111 b Terms That Cover Your Account on 1111 b
HOW WE OPERATE

How 1111 b Handles Your Account Data

We hold account data only for as long as it is needed to operate your account and meet our obligations. You can request a copy of the data we hold, ask us to correct inaccurate details, or close your account through the support channels above. Account security relies on the mobile number and PIN you register — keep those details private and contact us immediately if you think your account has been accessed without your permission.

Data Retention

Account and transaction records are kept for the period required by applicable rules, then deleted or anonymised on a rolling schedule.

Access Requests

Write to support to request a copy of your account data or to ask us to correct details that are out of date.

Account Security

Your login is tied to your registered mobile number. An OTP is required for sensitive account actions including withdrawal requests.

Closing Your Account

You can request account closure at any time via live chat or email. Pending wallet transactions are settled before closure is confirmed.

TERMS CONTACT

Reach Us About These Terms

If something in these terms is unclear, or you need to raise a concern about your account or a transaction, our support team handles queries through the channels below. For wallet-related disputes involving bKash, Nagad, or Rocket, have your transaction reference ready when you write in.

Live Chat Open the chat widget from any page on 1111 b to reach the support team directly about a terms or account question.
Email Support Send a detailed message to our support address for account reviews, document requests, or formal terms queries.
Help Centre The help centre covers common account, payment, and eligibility questions with step-by-step answers you can check any time.

Common Questions About These Terms

These are the questions we hear most often about account rules, eligibility, and how these terms apply to wallet use and account access in Bangladesh.

Account eligibility depends on your local law and the regions where our service operates. Access is only available where permitted under applicable rules in your area.

Yes. Any deposit or withdrawal processed through bKash, Nagad, or Rocket falls under these terms alongside the wallet provider's own conditions.

No. Your account is personal and cannot be shared, transferred, or operated on behalf of another person. Accounts found to be shared may be suspended.

We post the updated version on this page. Continuing to use your account after a revision is posted means you accept the new terms.

Contact support via live chat or email with your account details. We will confirm your identity and provide the data within the timeframe required by applicable rules.

Contact support immediately through live chat. We can place a temporary hold on your account while we review the activity and verify your identity via OTP.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.